Write to support@brelsfordsoftware.com — tell us your iPhone model and iOS version, and what happened. If a particular day's puzzle is involved, its date helps most of all.
Common questions
I can't get a piece to sit where I want it
Pieces follow your finger exactly — nothing pulls them onto the grid. The board tells you where a piece will land by lighting those cells amber, and the piece stays see-through so you can read the glow underneath it. If the glow is showing, letting go will place it.
I'm stuck
Wait. If the board notices you have been still for a while, it offers one specific piece and glows its home — accepting costs you nothing. There is also the Guide, the wand in the top corner, which places a correct stone or lifts a wrong one.
Where did the warm-up levels go?
Once you finish the twelve warm-ups you move on to the daily puzzle. You can start them again whenever you like: Settings → Start the warm-ups over. That is different from Replay the teachings, which is the two short boards that introduce placing stones.
My streak is wrong, or today's puzzle won't load
Terrazzo uses the server's date rather than your phone's, so a puzzle can look out of step if the device clock has drifted or you have crossed time zones. It resolves itself once the app can reach the internet. If it does not, write to us with the date shown at the top of the board.
Managing TERRAZZO+
Subscriptions are billed by Apple, and cancelling happens in iOS Settings under your Apple Account — we cannot cancel one for you. Refunds go through reportaproblem.apple.com. Restoring after a new phone: the paywall has a Restore button.
Accessibility
Terrazzo supports VoiceOver, Dynamic Type, and Reduce Motion. Settings has a switch that marks each tile colour with a distinct symbol for colour-blind players or awkward light. If something is hard to use, please tell us — we would rather hear it than not.